- Safaricom has scheduled a 30-minute M-Pesa system maintenance on Monday, April 7, 2025, from 1:00 am to 1:30 am.
- All M-Pesa services will be available intermittently during this period.
- Voice, data, and SMS services will remain unaffected.
- Customers are encouraged to complete M-Pesa transactions outside the maintenance window.
Safaricom PLC has notified the public of a planned M-Pesa system maintenance set for the early hours of Monday, April 7, 2025. The upgrade will take place between 1:00 am and 1:30 am, affecting the availability of M-Pesa services temporarily.
According to the notice released on Saturday, the upgrade is part of Safaricom’s continuous efforts to boost system reliability and improve user experience.
Services to Experience Brief Interruptions
During the 30-minute maintenance period, customers may experience brief interruptions when accessing M-Pesa services. The company stated that services will be available “intermittently,” meaning some users may encounter delays or unsuccessful transactions.
However, Safaricom clarified that essential services including voice calls, SMS, and internet access will continue running without disruption.
Customers Urged to Plan Ahead
To avoid any inconvenience, Safaricom is urging its users to complete their M-Pesa transactions either before or after the scheduled maintenance window. This preemptive communication is aimed at helping customers plan accordingly.
The brief interruption is expected to pave the way for a smoother and more secure M-Pesa experience.
