- Access Bank Kenya and National Bank of Kenya (NBK) open branch networks to each other’s customers.
- Over 100 branches now offer deposits, withdrawals, transfers, and account inquiries.
- SMEs, corporates, retail, and public sector clients to benefit from expanded services.
- Bank leaders say move will strengthen inclusion and support Kenya’s economy.
- Existing accounts, cards, and deposits remain secure.
Customers of Access Bank Kenya and NBK can now walk into any of their 100+ combined branches and carry out transactions without restrictions. The shared services were announced on Friday as part of the banks’ integration program.
Clients will be able to deposit and withdraw cash, transfer funds, and make account inquiries from either bank’s outlets.
Access Bank Kenya Managing Director Ralph Opara said the step was about making banking more seamless.
“By opening our networks to each other’s customers, we are ensuring that banking is faster and more convenient. This also reflects our ambition to deliver greater choice and improved services,” he said.
NBK boss George Odhiambo added that the partnership was proof that banking collaborations can create more value.
“Together, we are building an institution that will deliver more value to customers, empower communities, and play a catalytic role in Kenya’s economic growth,” he said.
The joint network is expected to benefit different customer groups. Retail and SMEs – more access points and stronger digital support. Corporate and multinational clients – access to trade finance and treasury solutions through Access Bank’s international hubs. Public sector clients – improved service through digital collections and payments.
Both banks confirmed that accounts, cards, cheque books, and digital platforms remain active and valid. Customer deposits are also secure.
The initiative positions the two lenders to compete more aggressively in Kenya’s expanding financial services market while contributing to financial inclusion and economic growth.
